New Theory Test Service

DVSA is changing the way the theory test is provided in England, Scotland and Wales. From 6 September, the number of theory test centres in Great Britain will increase from 180 to 202 and many theory test centres will move location.

A new booking system will launch at www.gov.uk/book-theory-test on 19 July, with tests available from 6 September onwards. ADI part 1 and DVSA enhanced rider scheme trainer theory tests will be available to book at www.gov.uk/book-your-instructor-theory-test. Tests on or before 3 September can still be booked, where available, on the current booking system on GOV.UK.

Booking or changing a theory test date When the new booking system opens on 19 July, from the green ‘start’ button, you will be asked to choose a date for your theory test. You will automatically be directed to the correct booking system depending on the date you select. The new theory test booking system will look a little different because of new web pages and the software being used.

If you want to change a theory test appointment from a date booked for before or on 3 September, to a date on or after 6 September, you will need to cancel your current theory test on GOV.UK and rebook online using the new booking system. This is because the 2 booking systems are separate. Refunds will be issued for cancelled tests as normal. Theory test bookings with additional support can only be cancelled or rescheduled by contacting the customer contact centre.

Customer enquiries For booking enquiries about theory tests due to take place on or before 3 September only, please continue to contact Pearson VUE:

• customercare@pearson.com

• Telephone: 0300 200 1122

• Monday to Friday, 8am to 4pm

From 19 July, for booking enquiries about theory tests due to take place on or after 6 September, please contact DVSA customer contact centre as it will be taking over the service from Pearson VUE:

• theorycustomerservices@dvsa.gov.uk

• Telephone: 0300 200 1122

• Monday to Friday, 8am to 4pm

The theory test is not changing From 6 September the theory test will look slightly different on screen but the structure and content of the test itself will not change. By managing the service ‘in-house’ DVSA can update and improve questions and clips more quickly when we need to make changes.